A cooperative study to identify the best customer service processes at media companies
We researched areas such as:

Involved in the design of the study, so that we are sure we are asking the questions that are important to your newspaper;

Invited to attend site visits to best practices newspapers, so that you can hear first hand about how they have created high performance information systems organizations; and

Invited to a readout/discussion session, so that questions about study results were answered.

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For further information please call:

(281)440-5044

OR

Use This Information Request Form

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Newspaper Benchmarking Studies | The Benchmarking Network

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